Refund Policy

Effective Date: [ 4/3/25 ]

At SneakMetro, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and return process. Please read the details below to understand our policy.

1. Refunds and Returns

  • Eligibility for Refunds: We accept returns and issue refunds within 30 days of purchase. To be eligible for a return or refund, your item must be unused, in its original condition, and in the original packaging.

  • Non-Refundable Items: The following items are not eligible for a return or refund:

    • Items that have been worn, used, or damaged.

    • Sale or clearance items.

    • Custom-made or personalized items.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer service team at sneakmetro@gmail.com or call us at (+17862947797) within 30 days of receiving your order.

  2. Provide your order number and the reason for your return.

  3. Our team will guide you through the return process and provide you with a return authorization (RA) number.

3. Return Shipping

  • You are responsible for the cost of return shipping unless the item is defective or we made an error with your order.

  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. SneakMetro is not responsible for items lost during return shipping.

4. Processing Refunds

Once we receive your returned item and confirm its condition, we will process your refund to the original payment method. Please note:

  • Refunds may take 7-10 business days to appear on your account, depending on your payment provider.

  • Shipping charges are non-refundable unless the return is due to a defect or an error on our part.

5. Exchanges

If you would like to exchange an item for a different size or color, please follow the return procedure and place a new order for the desired item. We do not process direct exchanges.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at sneakmetro@gmail.com or (+17862947797). We will provide a full refund or send you a replacement item at no extra cost.

7. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at sneakmetro@gmail.com.

8. Changes to This Refund Policy

SneakMetro reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page with the updated “Effective Date.” Please review this policy periodically.

9. Contact Us

If you have any questions or need assistance with your refund or return, please contact us: